Privacy Policy
This policy explains what information Indy Drain Pros collects, how we use it, and what choices you have. We are a local drain cleaning service — we collect only what we need to provide service and communicate with you.
1. Who We Are
Indy Drain Pros is a drain cleaning and sewer service company based in Indianapolis, Indiana, operating the website inddraincleaning.com. References to "we," "us," or "our" in this policy refer to Indy Drain Pros. References to "you" refer to visitors to our website and customers who request our services.
2. Information We Collect
We collect information in two ways: information you provide directly to us, and information collected automatically when you visit our website.
Information you provide:
- Contact information — name, phone number, email address, service address when you call, email, or submit our contact form
- Service details — description of your drain or sewer issue, urgency level, and any relevant history you share to help us diagnose the problem
- Payment information — collected at time of service by the technician; we do not store payment card numbers on this website
Information collected automatically:
- Log data — IP address, browser type, pages visited, referring URL, and time of visit, collected by our web hosting provider's standard server logs
- Cookies — our website uses minimal cookies for basic functionality. We do not use tracking or advertising cookies.
3. How We Use Your Information
We use the information we collect solely to:
- Respond to service requests, calls, and form submissions
- Dispatch technicians to your address
- Provide quotes, invoices, and service confirmation
- Follow up on service visits (satisfaction, warranty, or scheduling)
- Improve our website and service quality based on aggregated, anonymized data
- Comply with legal obligations
We do not use your information for advertising profiling, behavioral tracking, or sale to data brokers.
4. Information Sharing
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
We may share your information only in the following limited circumstances:
- Service providers — third-party vendors who help us operate our business (scheduling software, email service providers, web hosting). These vendors are contractually required to protect your information and may not use it for their own purposes.
- Legal requirements — if required by law, court order, or government request, or to protect the rights, property, or safety of Indy Drain Pros, our customers, or the public.
- Business transfer — if Indy Drain Pros is acquired or merges with another company, your information may be transferred as part of that transaction. We will notify you via the contact information on file.
5. Data Retention
We retain customer contact and service records for a period of 5 years from the date of last service for warranty, dispute resolution, and business record purposes. Website log data is retained for up to 90 days.
You may request deletion of your personal information by contacting us at dispatch@inddraincleaning.com. We will honor deletion requests except where retention is required by law or necessary to complete an outstanding service obligation.
6. Security
We use standard industry security measures — HTTPS encryption, access controls, and secure hosting — to protect the information we collect. No data transmission over the internet is 100% secure. If you believe your information has been compromised, contact us immediately at (463) 331-0700.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of any future marketing communications
To exercise any of these rights, contact us at dispatch@inddraincleaning.com or call (463) 331-0700. We will respond within 30 days.
8. Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, contact us immediately and we will delete it.
9. Third-Party Websites
Our website may contain links to third-party websites (Google Maps, review platforms, etc.). This privacy policy applies only to inddraincleaning.com. We are not responsible for the privacy practices of linked sites and encourage you to review their policies.
10. Changes to This Policy
We may update this privacy policy periodically. When we make material changes, we will update the "Last updated" date at the top of this page. Continued use of our website or services after a policy update constitutes acceptance of the revised policy.
11. Contact Us
Questions about this privacy policy or our data practices:
- Phone: (463) 331-0700
- Email: dispatch@inddraincleaning.com
- Mail: Indy Drain Pros, Indianapolis, IN