Dispatch & phone
Live, local, around the clock. We don't route calls to an out-of-state answering service. Indianapolis dispatchers handle every call.
Indy Drain Pros — Licensed in Indiana · Bonded & Insured · Satisfaction Guaranteed · (463) 331-0700 Need more context on this neighborhood? See our complete drain & sewer service lineup for the full coverage map.
Indy Drain Pros didn't start as a marketing exercise. It started because Indianapolis homeowners kept telling us the same thing on the phone: "I called three plumbers and nobody wants to do the drain." We decided that's the only thing we'd do — and built a company around doing it well. Back to Indy Drain Pros or view all services.
Most Indianapolis plumbers handle drains as an afterthought. The HVAC schedule fills first, then the water heater installs, then maybe the leaky faucets — and drains slot in whenever there's a gap. Customers feel it: the call gets pushed to tomorrow, the tech shows up without the right cable size, the cleanout cap goes on cross-threaded.
We took the opposite approach. Every truck on our fleet is built for drains and sewers — cable machines sized for every line, jetter on board, HD camera ready to scope before quoting. Every technician trains on drains exclusively. Every dispatcher knows the difference between "kitchen drain backed up" (route to the closest van) and "sewer smell in the basement" (priority call, camera tech needed).
That focus shows up in three places customers can feel immediately:
These aren't poster slogans. They're the criteria every truck and every tech operate against on every call.
If we can't do it better than a generalist, we shouldn't be offering it. Drains and sewers are it. Everything else, we recommend a specialist we trust.
Flat-rate quote before any work. No hourly meter, no upsells, no surprise add-ons. The number you approve is the number you pay.
The line is clear when the camera confirms it's clear — not when the water looks like it's flowing again. Every job ends with a scope.
Indianapolis-owned, Indianapolis-operated. If something goes wrong, the owner picks up — not a complaint line in another state.
Day shift or 3 a.m. emergency — same four steps, every time.
A real person answers the phone. Dispatch confirms a truck en route within minutes.
On-site assessment, camera scope if needed. We don't quote until we know what's actually wrong.
Written flat-rate quote. You approve before any work begins. No bait-and-switch.
Work done, camera confirms the line is clear, drop cloths and boot covers packed up. Done.
Every technician on our roster is background-checked, drug-tested, drain-trained, and Indianapolis-based. We hire from the metro, train in-house, and bill the same flat-rate from the first call to the hundredth.
Live, local, around the clock. We don't route calls to an out-of-state answering service. Indianapolis dispatchers handle every call.
Every tech trained on cable machines, hydro jetters, and HD camera systems. Background-checked, drug-tested, uniformed, vehicle-marked.
Dedicated camera techs handle sewer scope inspections, locate work, and real-estate-transaction reports with same-day delivery.
Same-day across Indianapolis. 24/7 emergency, no overtime fees. Camera-verified work, flat-rate pricing, and a satisfaction guarantee that actually means something.